Practice areas

Strategic Communications

Communications strategy that names the change you need, in whom — and measures whether it happened.

The challenge

Many organisations have a communications plan. Fewer have a strategy. A calendar of activity cannot tell you what change you are producing, in whom, or how you would know it worked.

Our approach

  1. 01

    Define the specific shift in belief or behaviour the organisation needs, and in which audience.

  2. 02

    Replace 'the public' with a short list of audiences whose decisions actually matter.

  3. 03

    Build a message architecture every spokesperson can use consistently.

  4. 04

    Measure the change, not the output.

What the engagement includes

  • Communications strategy and roadmap
  • Audience segmentation and insight
  • Core narrative and message architecture
  • Channel and content strategy
  • Internal communications alignment
  • Measurement framework and reporting

Outcomes

  • One strategy the whole organisation works to
  • Consistency across every channel and spokesperson
  • Evidence of movement, not just activity
Next practice areaCrisis Communication

Discuss strategic communications

Tell us what you are facing. We will tell you honestly whether we are the right firm for it, and what a first phase would look like.